FAQ(user)

FAQ

User Questions

  • Which payment method do you accept?

    You can pay with PayPal, Visa / MasterCard on our website. After you made your payment please log in your E-mail and check your info. Your account will be activated automatically and immediately.

  • How can I get free trial?

    Free Trials closed this time

  • Do you have Catch up?

    We have Catch-up function for Casper Plus We don’t support Catch-up function for Casper Flix .

  • Do you have EPG?

    We have EPG function for Casper Plus . We don’t support EPG function for Casper Flix .

  • I get “Alert Routine maintenance is in progress. Please check back in an hour or two. If you still face the issue, please click on Playstore or Download button”, Error

    1. Make sure your internet is connected. 2. Check your app version it’s older than ver-1.1.6 so you need to update the application.

  • How many devices can I use with 1 Subscription?

    1 subscription allows for 1 device use only

  • Why I made payment already but my account still shows expired?

    If you have paid, usually the account will activate immediately, but if your account has not been confirmed. Please contact us by WhatsApp

    +1 646 631 1689 to send the Receipt of your payment and transaction ID to get fixed.

  • How can I change my device?

    Please contact us by WhatsApp

    +1 646 631 1689 send your subscription code or MAC id we will change your device info.

  • When will VOD be updated?

    We update VOD daily & weekly basis .

  • Where can i download your application?

    Open our website https://casperflix.tv in your device’s browser and download our app from app section or you can  update from cas10.co

  • My account is still active but I’m having plan to renew it, so do I need to wait till my account expired or it will plus time after expired date?

    You can renew anytime you want and it will be counted after your expired date.